Terms and Conditions
Terms and Conditions for Man with Van Palmers Green Services
These Terms and Conditions set out the basis on which Man with Van Palmers Green provides removal and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who requests or uses our services.
We, us, our means Man with Van Palmers Green, the provider of removal and related services.
Services means any man and van, removal, transport, packing, loading, unloading, or related services supplied by us.
Goods means the items that you ask us to move, transport, or handle.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van services, including collection, transport and delivery of household and commercial goods. Our services are available for local moves and longer-distance moves within the UK, subject to availability and confirmation at the time of booking.
We reserve the right to refuse the carriage of any goods that may be unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for transport in our reasonable opinion.
3. Booking Process
3.1 You can request a quotation by providing accurate information about your move, including collection and delivery addresses, access details, dates, times, type and quantity of goods, and any special requirements.
3.2 A quotation is based on the information you provide. If that information is inaccurate or incomplete, we may adjust the quotation or charge additional fees to reflect the actual work carried out.
3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation, including any deposit or pre-payment required by us. Until confirmation is provided, availability is not guaranteed.
3.4 You are responsible for checking that all details on the quotation and booking confirmation are correct, including dates, times, addresses, and the scope of services. Please notify us of any errors or changes as soon as possible.
3.5 Any changes to your booking, including date, time, addresses or the volume of goods, are subject to our agreement and may result in a revised quotation. We cannot guarantee that requested changes can be accommodated.
4. Access and Parking
4.1 You must ensure that there is suitable access and parking at both the collection and delivery addresses. This includes obtaining any necessary parking permissions or permits in advance.
4.2 Any parking fines, penalties or additional charges incurred directly as a result of inadequate arrangements, restrictions or failure to obtain permits may be charged to you.
4.3 If access is significantly more difficult than described at the time of booking, for example due to long carrying distances, stairs, narrow doorways or other obstacles, we may apply additional charges to cover the extra time and effort required.
5. Customer Responsibilities
5.1 You are responsible for:
a. Ensuring that the goods are safely packed, secured and ready for transport, unless we have specifically agreed to provide packing services.
b. Removing any fixtures, fittings or items that require disassembly before our arrival, unless disassembly has been agreed as part of the services.
c. Clearly labelling fragile items and any goods requiring special care.
d. Arranging appropriate insurance cover for your goods if the standard liability provisions in these Terms and Conditions do not meet your needs.
e. Being present, or ensuring that an authorised representative is present, at the collection and delivery addresses to supervise and sign job sheets or confirmation documents.
5.2 If you are not present at the agreed times and locations, we may treat this as a cancellation and apply the relevant cancellation charges, or we may charge for waiting time at our standard hourly rate.
6. Payments and Charges
6.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as stated in your quotation and booking confirmation.
6.2 We may require a deposit or full pre-payment to secure your booking. The amount and payment schedule will be notified to you at the time of booking.
6.3 Unless otherwise agreed in writing, all payments are due at the latest on completion of the services on the day of the move.
6.4 We accept commonly used payment methods in the UK. Specific payment methods and any surcharges will be advised at the time of booking.
6.5 If payment is not made when due, we reserve the right to:
a. Charge interest on overdue sums at the statutory rate; and
b. Withhold delivery or retain goods until payment in full, including any additional charges, has been received.
6.6 If additional work is requested or required on the day of the move that was not included in the original quotation, we may charge for this extra work at our standard rates.
7. Cancellations and Amendments
7.1 You may cancel your booking by giving us notice. However, cancellation fees may apply depending on when the cancellation is made.
7.2 If you cancel more than 7 days before the scheduled move date, any deposit paid may be refunded or transferred to a new date at our discretion.
7.3 If you cancel within 7 days but more than 48 hours before the scheduled move date, we may retain part or all of your deposit to cover administration and loss of business.
7.4 If you cancel within 48 hours of the scheduled move time, or fail to be available when we arrive, we reserve the right to charge up to the full quoted amount.
7.5 We will make reasonable efforts to accommodate changes to your booking. If you request a date or time change, this will be subject to availability and may be treated as a cancellation and re-booking for the purposes of any applicable fees.
7.6 In rare circumstances, we may need to cancel or reschedule your booking due to events beyond our reasonable control, such as severe weather, vehicle breakdowns, illness, accidents, or road closures. In such cases, we will offer an alternative date or a refund of any payments made for services not yet provided. We will not be liable for any consequential loss arising from such cancellations or delays.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section.
8.2 We will not be liable for loss or damage to goods unless it is proven that such loss or damage was caused by our negligence or breach of duty while the goods were in our care and control.
8.3 Our maximum liability for loss or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable market value of the damaged or lost item, subject to an overall cap per job as communicated to you at the time of booking or in our standard liability limits.
8.4 We are not liable for:
a. Loss or damage arising from your failure to adequately pack or protect goods, unless we have provided the packing services.
b. Loss or damage to items that are inherently fragile or damaged, such as glass, ceramics, mirrors, or items with existing defects.
d. Loss or damage caused by fire, flood, explosion, acts of terrorism, civil unrest, extreme weather, or other events beyond our reasonable control.
8.5 You must notify us in writing of any apparent loss or damage to goods as soon as reasonably possible, and in any event within 7 days of completion of the services. We may not be able to consider claims made after this period.
8.6 You are advised to arrange your own insurance cover for goods transported if you require protection above our standard liability limits or for risks that we do not cover.
9. Excluded and Prohibited Items
9.1 We do not accept for transport any of the following items unless expressly agreed in writing in advance:
a. Cash, jewellery, watches, precious metals or stones.
b. Important documents, securities or financial instruments.
c. Perishable or temperature-sensitive goods.
d. Hazardous materials, explosives, flammable liquids, gases, or chemicals.
e. Illegal items or substances.
9.2 If such items are included without our knowledge or consent, we shall have no liability for loss or damage to them, and you agree to indemnify us against any claims, fines or losses arising from their transport.
10. Waste and Disposal Regulations
10.1 We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal company and do not remove domestic or commercial refuse unless this has been agreed in advance as part of the service.
10.2 Any request for us to dispose of unwanted items must be discussed and confirmed before the service date. Additional charges may apply for disposal, recycling or journeys to licensed facilities.
10.3 We will not remove or dispose of hazardous waste, including but not limited to asbestos, chemicals, medical waste, paint, oils, or gas cylinders.
10.4 You are responsible for ensuring that any items presented for disposal can be lawfully and safely disposed of. If items are found to be unsuitable, hazardous, or illegal to dispose of, we may refuse to take them and you may still be charged for our time.
10.5 Any fly-tipping or unlawful disposal is strictly prohibited. We will only deposit waste or unwanted items at appropriate and lawful facilities. We will not accept requests to leave items in unauthorised locations.
11. Delays and Waiting Time
11.1 While we aim to arrive and complete the job at the agreed times, all timings are estimates and are not guaranteed.
11.2 We are not liable for delays caused by traffic, road works, adverse weather, accidents, or other events beyond our reasonable control.
11.3 If we are delayed in starting or completing the job due to events within your control, such as keys not being available, premises not being ready, or you or your representative not being present, waiting time may be charged at our standard hourly rate.
12. Complaints
12.1 If you have any concerns or complaints about our services, please raise them with us as soon as possible so that we have an opportunity to resolve the issue.
12.2 Complaints relating to loss or damage should be supported by relevant evidence such as photographs, descriptions of the damage, and proof of value where appropriate.
12.3 We will investigate all complaints in good faith and aim to respond within a reasonable timeframe.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only for the purposes of managing your booking, providing services, processing payments, and communicating with you about our services.
13.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your data to third parties.
14. Termination
14.1 We may terminate the contract or suspend services immediately if you breach these Terms and Conditions, fail to make payments when due, or behave in an abusive or threatening manner towards our staff.
14.2 In the event of termination due to your breach, you may remain liable for any losses or costs incurred by us, including loss of earnings for the reserved time.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us to exercise any right or remedy shall operate as a waiver of that right or remedy.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.
