Man With Van Palmersgreen Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Palmersgreen provides moving, transport, and related services to customers in the UK. By making a booking, requesting a quotation, or allowing work to begin, you agree to these terms. They are designed to create a clear understanding of how our man with van service operates, what is included, what is excluded, and how responsibilities are shared between the customer and the provider.

In these terms, references to “we”, “us”, and “our” mean the service provider, and “you” means the customer, account holder, or person arranging the work. These conditions apply to all standard bookings, including house moves, item collection, furniture transport, storage runs, and similar delivery or removal work carried out under the Man With Van Palmersgreen name. They do not replace any separate written agreement, but they will apply unless expressly changed in writing.

We may update these terms from time to time to reflect changes in law, insurance arrangements, operational requirements, or payment procedures. The version in force at the time of booking will normally apply to your job, unless a later written update is agreed by both parties. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

Booking Process

A booking is not confirmed until we have received the required information and accepted the job. When requesting a quote for our van and man service, you should provide accurate details about the items, access conditions, floor levels, parking restrictions, loading requirements, dates, times, and any special handling needs. The quote is based on the information supplied at the time, and material changes may affect the final price or availability.

We may offer estimates based on hourly rates, fixed prices, or a combination of both. Any estimate given before the job starts is not automatically a final price unless specifically stated as fixed and subject to no changes. If the information provided is incomplete or inaccurate, we may revise the quote, adjust the service plan, or decline the booking. You are responsible for ensuring that the goods are ready for loading at the agreed time and that access is safe and lawful.

Once a booking has been accepted, we will normally confirm the date, expected arrival window, and service scope. Any requested changes should be made as early as possible, and we cannot guarantee that amendments will be possible on the original date. We may also refuse or cancel a booking if the items are unsafe, illegal, excessively heavy without prior notice, or beyond the practical capacity of the vehicle, equipment, or crew assigned.

Payments and Charges

All fees must be paid in accordance with the agreed payment terms. Unless agreed otherwise, payment is due on completion of the job, and we may require a deposit for larger or more complex removals. For the avoidance of doubt, any man with a van service fee may include labour, vehicle use, fuel, standard travel time, and ordinary handling, but not additional services unless clearly stated in the quotation.

Extra charges may apply where circumstances differ from those described at booking, including delays caused by poor access, waiting time, additional loading or unloading, stair carrying, long carries, parking charges, congestion charges, road tolls, additional stops, or the need for specialist equipment. If the job takes longer than expected because of customer-related delays, the charge may be adjusted accordingly. We will normally explain the reason for any additional cost before or during the work where reasonably practicable.

Invoices may be issued electronically or in paper form. If payment is made by bank transfer, card, cash, or another accepted method, it must clear in full without deduction, set-off, or withholding unless required by law. Late payment may result in recovery action, and we may charge reasonable administration costs or interest where permitted under UK law. Any discount, promotional rate, or special offer is discretionary and may be withdrawn at any time before booking confirmation.

Cancellations, Delays, and Customer Changes

You may cancel or reschedule a booking by giving notice as early as possible. A cancellation fee may apply, particularly where the vehicle, crew, or time slot has already been reserved. The amount of any fee will depend on the notice period and the resources allocated to your job. In the case of a Man With Van Palmersgreen booking, we will always try to act reasonably and avoid unnecessary charges where genuine notice has been provided.

If you are not available at the agreed time, if access is blocked, or if the job cannot proceed because required information was not supplied, we may treat the booking as a late cancellation or failed attendance. Waiting time caused by the customer may be chargeable. If a move is postponed while our team is already en route or on site, we may charge for the time already spent, including travel and waiting. Rebooking will be subject to availability.

If we must cancel due to illness, vehicle breakdown, severe weather, legal restriction, or another reason beyond our reasonable control, we will seek to notify you promptly and offer an alternative date or reasonable refund of any prepaid amount for work not performed. We are not responsible for indirect losses arising from cancellation, such as missed completion dates, landlord costs, or third-party charges, unless required otherwise by law.

Liability, Risk, and Insurance

We will take reasonable care when handling goods and carrying out work. However, liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by pre-existing defects, inadequate packing, unstable items, hidden faults, or customer instructions that require us to act against our professional judgment. Where the customer packs items themselves, they remain responsible for the suitability of the packing, boxing, wrapping, and labelling.

Unless agreed in writing, we do not accept responsibility for electrical connection, disconnection, plumbing work, dismantling beyond ordinary furniture handling, or the movement of items that require specialist technicians. Customers should remove or secure fragile, valuable, or personal items before the job starts, including cash, keys, documents, medicines, jewellery, and data devices. If such items are left with us, they are carried entirely at your risk unless specifically agreed in advance.

Our liability for loss or damage to goods, delay, or failure to perform services will be limited to the lower of the actual value of the goods affected or the amount reasonably recoverable under our insurance and applicable law. We will not be liable for loss of profits, loss of opportunity, emotional distress, business interruption, or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Waste Regulations and Environmental Duties

Where a booking includes removal of unwanted items, packaging, or non-hazardous waste, you must ensure that all materials are clearly identified and lawfully available for collection. We operate in line with UK waste regulations and will only remove waste that we are permitted to carry and dispose of. A van with man service is not a substitute for illegal dumping, and we will refuse any instruction that would require unlawful disposal.

You are responsible for ensuring that waste is correctly described and that any restricted, hazardous, clinical, electrical, chemical, asbestos-related, or controlled waste is declared in advance. Such items may require specialist handling, separate licences, or alternative arrangements. We may refuse to carry, load, or dispose of anything that we consider unsafe, prohibited, or outside the scope of the booking. If undeclared restricted waste is discovered, we may stop work, return items, or charge additional fees where lawful.

Where we do remove waste, it may be taken to authorised facilities only. Documentation, transfer notes, or disposal records may be retained as required by law. You must not ask us to leave waste at unauthorised locations, near public land, or at addresses where it is not accepted. Any attempt to conceal waste type, quantity, or origin may result in cancellation and, where appropriate, reporting to the relevant authorities. We reserve the right to ask for proof of ownership or authority to dispose of items.

Customer Responsibilities

You must ensure that the goods, property, and premises are ready for the service at the agreed time. This includes securing parking where possible, giving clear access instructions, protecting floors or surfaces where required, and ensuring that any necessary permissions have been obtained from landlords, managing agents, building staff, or neighbours. If parking penalties or access restrictions arise because of inadequate customer arrangements, the cost may be passed on to you.

You must tell us in advance about any items that are unusually heavy, delicate, oversized, or likely to need extra manpower. This includes safes, pianos, antique furniture, artwork, or awkward items with limited grip. We may decline to move an item if we believe it is unsafe or likely to cause damage. Our Man With Van Palmersgreen team may also request that you empty drawers, disconnect appliances, defrost refrigeration units, or protect mattresses before collection if doing so is necessary for a safe move.

You are responsible for checking that all items have been loaded or unloaded before we leave. Unless we have agreed to count, inventory, or supervise individual pieces, we are not liable for items forgotten at the departure or destination address. If you ask us to sign inventory sheets, delivery notes, or handover forms, you remain responsible for the accuracy of the information you provide.

Subcontractors, Timing, and Operational Changes

We may use subcontractors, additional drivers, or substitute vehicles to complete a booking where necessary. Any such person acting on our behalf will be expected to follow these terms and to act with reasonable care. The use of a subcontractor will not reduce your rights where we remain the contracting party, but it may affect the precise method, timing, or route of the service.

Arrival times are estimated and may vary due to traffic, weather, operational demands, or earlier jobs overrunning. While we make every effort to attend within the stated time window, we do not guarantee exact minute-by-minute arrival unless expressly agreed in writing. Delays caused by events beyond our control do not entitle you to a refund unless the delay becomes unreasonable and is not otherwise remedied by us.

If the service scope needs to change on the day, we may adjust the price or decline part of the work if it becomes unsafe, impractical, or materially different from the original agreement. Any request for additional stops, extra manpower, or repeat journeys will be treated as a separate service or added charge. We reserve the right to pause or stop work if customer behaviour is abusive, unsafe, or prevents us from completing the job properly.

Complaints and Claims

If you believe there has been an issue with the service, you should notify us as soon as reasonably possible, giving clear details of the problem and any supporting information. This may include photographs, item descriptions, delivery notes, or a summary of what occurred. Prompt notice helps us investigate and, where appropriate, take action. Delayed notification may make it harder to assess the facts or determine responsibility.

Any claim for loss or damage should be raised without undue delay and in any event within a reasonable time after completion of the job. You should take reasonable steps to minimise any loss. We may ask to inspect damaged items, packaging, or relevant premises before accepting responsibility. If a claim is valid, our remedy may be repair, replacement, reimbursement, or another reasonable solution, depending on the circumstances and the extent of any legal obligation.

We will handle complaints fairly and in good faith. Nothing in these terms prevents you from exercising statutory rights under UK consumer law where applicable. If a dispute cannot be resolved informally, it may be dealt with in the courts of England and Wales in accordance with the governing law set out below.

General Terms

These terms form the full agreement between you and us for the relevant booking, unless a written variation has been agreed. If we choose not to enforce a part of these terms on one occasion, that does not mean we waive the right to enforce it later. Any notices or confirmations may be provided by email, text, or other written means that we consider appropriate for the booking process.

Nothing in these terms creates a partnership, joint venture, or employment relationship between you and us. Each booking is treated as a separate contract unless otherwise stated. If any conflict arises between a quotation, booking note, and these terms, the written agreement will take priority only to the extent expressly stated. Otherwise, these terms shall apply in their normal sense.

For the avoidance of doubt, the service is intended for lawful domestic and commercial transport, removal, and waste-related work where permitted. It is not intended for the carriage of prohibited goods, illegal materials, or activities that would breach UK transport or waste law. We may refuse any job that appears unsafe, unlawful, or inconsistent with these standards.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service, the booking, payment, cancellation, liability, or waste handling will be interpreted under those laws. By using the service, you agree that the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights or alternative dispute procedures that apply by law.

These terms are intended to be clear, fair, and consistent with UK legal requirements for moving and transport services. They are designed to support a professional Man With Van Palmersgreen operation while protecting both customer interests and service standards. If you do not agree with any part of these terms, you should not proceed with a booking.

By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. You also confirm that the information provided is accurate to the best of your knowledge and that you have authority to arrange the service for the relevant property, items, or waste materials. These terms apply from the moment the booking is accepted and remain in effect until all obligations have been completed.